Help Centre
Frequently asked questions about Nutrimenters.
Diet plans
How is my diet plan created?
You complete a detailed health and nutrition assessment. A qualified Nutrimenters dietitian reviews it along with your medical history, calculates your calorie and macronutrient requirements, and builds a plan using foods you already eat. Nothing is auto-generated without dietitian review.
Do I need to buy special foods or supplements?
No. Our plans are built around everyday Indian foods available in any local market. Supplements are recommended only when clinically indicated, and only by your dietitian.
How often is my plan revised?
It depends on your membership. Basic includes 1 revision, Standard 6, Premium 24 and Annual 48. Revisions are also triggered whenever your progress data suggests an adjustment is needed.
Payments & billing
Can I change my plan after purchase?
Yes. You can upgrade at any time from the dashboard — we calculate a pro-rata credit for the unused portion of your current plan and you pay only the difference.
What payment methods do you accept?
UPI, credit card, debit card, net banking and popular wallets, processed through a secure PCI-DSS compliant payment gateway. We never store your card details.
Will I get an invoice?
Yes. A GST-compliant invoice is generated automatically after every successful payment and is available under My Plan.
Privacy & data
Is my health data private?
Yes. Your clinical information is visible only to you, your assigned dietitian and the super admin. Sales and support staff cannot access it. Every administrative action is recorded in an audit log.
Can I delete my account and data?
Yes. Profile → Privacy → Delete Account. We remove your clinical records after a 30-day grace period, retaining only what tax law requires us to keep.
Consultations
How do consultations work?
You book a slot from the app and choose video, phone, WhatsApp or in-person where available. You receive a reminder 24 hours and 1 hour before, and a written summary afterwards.
Medical questions
What if I have a medical condition?
Please record it in your assessment along with any medications. Your dietitian will design around it. Nutrimenters supports your medical treatment — it does not replace your doctor.
Still need help?
Active clients can also use the Talk to Your Dietitian button inside the app.